Eligibility and gaming accounts
You must be at least 18 years old and gambling must be legally permitted where you are located. Additional territorial restrictions apply to certain countries and game providers.
Only one account is permitted per player. Personal information must be complete and accurate. Your gaming account and any payment accounts or cards you use must be in your own name. You must not share your login details with anyone else.
Verification and withdrawals
CrownPlay may request proof of identity, residential address, payment method and source of deposited funds. You must submit requested documents within 30 days. Withdrawals may be withheld until verification has been completed.
Before withdrawing, you must have wagered at least the amount you deposited. Your bets in the calendar month of the withdrawal request must also total the equivalent of at least EUR 20. The transaction limits of your payment method and the daily and monthly VIP limits apply. You may have no more than three pending withdrawal requests at a time.
Bonuses and game rules
Active casino bonuses are subject to wagering requirements, time limits, game exclusions and maximum bet limits. Requesting a withdrawal before completing the bonus wagering requirements will result in the forfeiture of your bonus balance and any winnings from it. The bonus terms and withdrawal terms also apply.
Account restrictions and complaints
Accounts may be suspended and withdrawals reviewed or withheld if fraud, collusion or a breach of the terms is suspected. You must not open a new account to bypass self-exclusion.
Support is available at [email protected]. If an enquiry remains unresolved after our first response, you can send a written complaint to [email protected]. It must be sent from your registered email address and include your username, full name and a description of the incident, including its date and time.