Details to include in your enquiry
Your gaming account email address and a clear description will help us identify your enquiry. For payment queries, include the amount, date, payment method and transaction reference, if available. For technical issues, provide the game name, device, browser and any error message.
Never send us your password.
Complaints
If your issue remains unresolved after our first response, you can submit a written complaint to [email protected]. Send it from your registered email address and include your username, your full name as recorded on your account, and a description of what happened, including the date and time. The subject line must contain «COMPLAINT» and the reason for your complaint.
We will respond within 10 days once we have received all the required details. Particularly complex cases may take longer to resolve.
Taking a break or self-exclusion
You can request a break from gambling or self-exclusion by emailing [email protected]. If gambling is causing problems, you can also contact independent support services.